- Appointment Booking:
We recommend making your appointment by visiting us in person or calling our spa for a seamless booking experience.
- Online and Email Bookings:
Appointments made online or by email must be secured with a valid credit card, but payment in advance is not required.
- Cancellation and No-Show Policy:
To avoid any charges, kindly provide us with at least 15 hours' notice if you need to change or cancel your treatment. Failure to provide notice or not showing up will result in the full charge of the scheduled treatment.
- Arrival Time:
Please arrive 15 minutes prior to your appointment to ensure you receive the complete service time allotted for your treatment.
- Changes and Cancellations:
If you need to modify or cancel your treatment, please notify us with at least 15 hours' advance notice.
- Payment Options:
We accept cash, Visa, Mastercard, and Discover for settling charges. Please note that we do not accept American Express.
- Gift Certificates:
Our gift certificates are non-refundable.
- Valuables and Personal Belongings:
For your peace of mind, we recommend not bringing valuables to our facility. Spa del Sol is not liable for any lost or stolen articles.
- Spa Amenities:
We provide robes, towels, and sandals for your convenience during your visit. Kindly note that these items belong to the spa.
- Code of Conduct:
We maintain a professional and respectful environment. Any form of sexual behavior from guests or staff members will result in the immediate termination of services.
All spa services include a 6% government tax.
- Children's Policy:
Children under the age of 16 must be supervised by an adult family member.
A 15% gratuity is not included in our prices, but it is appreciated if given in cash.
- Price Adjustments:
Please be aware that prices are subject to change without prior notice.